General Terms and Conditions
Kink-knack online shop — operated by Iremos Consulting GmbH
Version / last updated: 19.05.2026
1.1 The online shop accessible at www.kink-knack.com (the “Shop”), operating under the brand “kink-knack”, is operated by Iremos Consulting GmbH (the “Seller”, “we”, “us”, “our”), a limited liability company incorporated under the laws of Switzerland .
1.2 These General Terms and Conditions (the “Terms”) govern all orders placed and all contracts concluded through the Shop between the Seller and the customer (the “Customer”, “you”). By placing an order you confirm that you have read, understood and accepted these Terms.
1.3 We may amend these Terms at any time. The version in force at the time an order is placed applies to that order. The current version is always available in the Shop.
1.4 Contact details for all enquiries, complaints and notices under these Terms are set out in the Imprint (Impressum) and on our Production & Shipping page, which form part of these Terms.
2.1 The products sold in the Shop are novelty products intended exclusively for use by adults aged 18 years or older. By placing an order you confirm that you are at least 18 years old and that you have full legal capacity to enter into a binding contract.
2.2 The products are not toys and are not suitable for, or intended for, minors. Supplying, passing on or making the products available to any person under the age of 18 is prohibited.
2.3 The products are intended to be used by adults consensually and in accordance with any instructions and safety information we provide. Use of the products is at the Customer’s own risk; see Section 11 (Liability).
2.4 All persons depicted in any image or video on the Shop or in our marketing materials were at least 18 years of age at the time the material was produced.
3.1 The Shop offers two categories of product: (a) custom-made products that are manufactured individually to measurements and specifications provided by the Customer (“Custom Products”); and (b) a limited number of standard, non-customised products offered in fixed specifications (“Standard Products”).
3.2 For Custom Products, the Customer is responsible for providing accurate and complete measurements and specifications at the time of ordering. Because each Custom Product is made to those individual specifications, the Customer should select size and specifications carefully. We may, at our discretion, carry out minor size modifications; any associated costs will be explained in advance and require the Customer’s prior written agreement before the work is carried out.
3.3 Each product is examined by us for defects as part of our quality control process and is dispatched only if it passes that inspection.
3.4 Product descriptions, images and specifications in the Shop are prepared with care but are indicative. Minor deviations that are reasonable for handcrafted, made-to-measure products do not constitute a defect.
4.1 The presentation of products in the Shop does not constitute a binding offer. It is an invitation to the Customer to submit an offer.
4.2 By completing the checkout process and placing an order, the Customer submits a binding offer to purchase the selected products.
4.3 A contract is concluded only when we accept the order. We may accept the order by an express order confirmation, or by commencing manufacture or dispatch of the products. An automated acknowledgement of receipt of the order does not by itself constitute acceptance.
4.4 We reserve the right to decline any order, in particular where a product is unavailable, where the order appears to be placed by or for a minor, or where there is reason to doubt the accuracy of the information provided.
5.1 Prices are stated in the Shop in Swiss francs (CHF) and, where the Shop offers it, may also be displayed and charged in other currencies. The price applicable to an order is the price displayed for the selected currency at the time the order is placed.
5.2 Payment is made through the payment methods offered in the Shop at checkout. Payment is due at the time of ordering unless otherwise agreed in writing.
5.3 No Swiss VAT is charged on purchases. Prices do not include any VAT or sales tax of any country. This statement reflects the Seller’s VAT status at the date of these Terms and may change in the future.
5.4 Import duties and taxes. The prices do not include customs duties, import VAT or any other tax, levy or charge imposed by the country of destination (except for USA; see Production & Shipping for details). For deliveries outside Switzerland, such charges may be imposed when the goods are imported and are payable by the Customer in addition to the purchase price. The amount depends on the destination country and its rules. The Seller does not determine, collect or remit these charges and is not able to state the exact amount applicable in the Customer’s country. It is the Customer’s responsibility to inform themselves, before ordering, about any import charges that may apply. See also our Production & Shipping page.
5.5 Payment-processing and currency-conversion costs charged to the Customer by the Customer’s own bank or card issuer are not within our control and are borne by the Customer.
6.1 Delivery times and shipping arrangements are set out on our Production & Shipping page. Stated lead times are estimates and are not guaranteed dates, unless expressly agreed otherwise in writing.
6.2 Retention of title. The products remain the property of the Seller until the Customer has paid in full for all products ordered.
6.3 Passing of risk. For deliveries to consumers, the risk of accidental loss of or damage to the products passes to the Customer when the products are handed over to the Customer or to a person designated by the Customer to receive them.
7.1 No statutory cooling-off period under Swiss law. Swiss law does not provide consumers with a general right to withdraw from or cancel a contract concluded via an online shop. Once a contract is concluded in accordance with Section 4, it is binding.
7.2 All sales final. Subject to the Customer’s statutory rights in the case of defective products (Section 8), all purchases are final. We do not accept returns, exchanges or cancellations, and we do not provide refunds, because the Customer has changed their mind, no longer wants the product, or is dissatisfied for reasons that do not amount to a defect. We do not offer a satisfaction guarantee.
7.3 Custom Products. Custom Products are manufactured individually to the Customer’s measurements and specifications and are by their nature clearly personalised and not suitable for resale. For this reason, no right of withdrawal, return or cancellation applies to Custom Products once the order has been placed and accepted.
7.4 Hygiene. The products are worn on the body, in direct contact with the skin. For reasons of hygiene and health protection, products that have been delivered to the Customer are not suitable for return and cannot be returned, exchanged or refunded other than in the case of a defect under Section 8.
7.5 Customers in the European Union. Where mandatory consumer-protection law of an EU member state applies to a contract notwithstanding the choice of Swiss law in Section 14, any statutory right of withdrawal under that law is excluded to the extent permitted by that law. In particular, the Custom Products are goods made to the consumer’s specifications or clearly personalised, and all products are goods which are not suitable for return for reasons of health protection or hygiene; on both grounds the right of withdrawal is excluded under the corresponding statutory exceptions. This does not affect the Customer’s statutory rights in respect of defective goods.
8.1 Statutory warranty. We are liable for defects in the products in accordance with the mandatory provisions of Swiss law. For products sold to consumers, the statutory warranty period is two (2) years from delivery of the product to the Customer. Nothing in these Terms limits or excludes the Customer’s mandatory statutory rights in respect of defective products.
8.2 What is a defect. A defect means that the product, at the time risk passes to the Customer, lacks a quality that was promised or that the Customer could reasonably expect, such as a manufacturing fault or a welding fault. The following are not defects and are not covered: ordinary day-to-day wear and tear; tarnishing, discolouration or patina of the steel or other materials over time; scratching arising from use; damage caused by improper use, accident, neglect or failure to follow care instructions; and any fault arising after modification, repair or alteration of the product by the Customer or any third party.
8.3 Remedy. Where a product has a defect for which we are liable, our primary remedy is, at our choice, to repair the product or to replace it with an identical product. If repair or replacement is not possible, we will offer the Customer either a replacement product of equal value chosen by the Customer or a refund of the price paid for the defective product. The Customer’s further mandatory statutory rights remain reserved.
8.4 Voluntary 30-day fast-track. In addition to, and without limiting, the statutory warranty under Section 8.1, we ask Customers to inspect the product on receipt and to notify us of any apparent defect within thirty (30) days of receiving the product. Defects notified within this period will be handled on a priority basis. Notification after this period remains possible within the statutory warranty period; the 30-day fast-track is a voluntary service and does not shorten or replace any statutory right.
8.5 Locks. Where a product is supplied with a lock, the lock is supplied as provided by its manufacturer and any manufacturer warranty for the lock lies with that manufacturer. We do not keep spare keys for any lock and are not able to provide replacement keys.
8.6 Return shipping in warranty cases. Where a product is returned to us and the return relates to a defect for which we are liable, we bear the cost of returning the repaired or replacement product to the Customer. Standard postage costs otherwise apply to return shipments as set out on our Production & Shipping page.
9.1 The products are worn on the body and require proper care. We recommend regular cleaning, and daily cleaning where a product is worn every day, using warm water and a mild soap. Good hygiene practice is important for the Customer’s health and safety.
9.2 Bleach and harsh chemicals must not be used, as they may damage the product and cause skin irritation or other health problems. Customers who suffer from dermatitis, skin allergies or similar conditions should check that any cleaning product used is suitable for their skin.
9.3 Any care or hygiene information provided by us is general guidance only and does not replace individual medical or professional advice.
10.1 All text, images, graphics, videos, files and other content of the Shop, and the design of all products, are protected by copyright and other intellectual property rights and belong to the Seller or are used by the Seller with permission.
10.2 No content of the Shop and no product design may be copied, reproduced, distributed or otherwise used without the Seller’s prior written consent, except as expressly permitted by mandatory law.
11.1 We are liable without limitation for damage caused by intent or gross negligence, for death or personal injury for which we are responsible, and to the extent liability is mandatory under applicable law, including mandatory product-liability law.
11.2 Subject to Section 11.1, our liability for slight negligence is limited to the extent permitted by law; in particular we are not liable for indirect or consequential damage or for loss of profit arising from slight negligence.
11.3 Subject to Section 11.1, we are not liable for damage to body, health, property or otherwise resulting from improper use of the products, from use contrary to instructions or safety information, or from modification of the products by the Customer or a third party. Use of the products is at the Customer’s own risk.
11.4 The information provided in the Shop is given for general information purposes. We do not warrant that it is always accurate, complete or up to date, and we may change the content of the Shop at any time. This Section 11.4 does not affect our liability for defects in the products themselves under Section 8.
11.5 Where we engage delivery service providers or payment service providers, those providers are not our auxiliary persons for the purposes of liability beyond what is mandatory under applicable law.
12.1 We process personal data in connection with orders and the operation of the Shop. Details of what data we process, for what purposes, on what legal basis, with which recipients, for how long, and of the rights of data subjects, are set out in our separate Privacy Policy.
12.2 Our processing of personal data is governed by the Swiss Federal Act on Data Protection and, where applicable, the EU General Data Protection Regulation.
13.1 We are not in breach of these Terms and are not liable for delay or failure in performance caused by events beyond our reasonable control, including but not limited to natural events, supply shortages, disruption of transport or postal services, official measures and other events of force majeure. Where such an event materially affects an order, we will inform the Customer.
14.1 Governing law. These Terms and all contracts concluded under them are governed by substantive Swiss law, to the exclusion of the conflict-of-law rules and of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
14.2 Mandatory consumer protection. Where the Customer is a consumer with habitual residence outside Switzerland, the choice of Swiss law in Section 14.1 does not deprive the Customer of the protection of mandatory provisions of the law of their country of residence that would apply in the absence of that choice.
14.3 Language. These Terms are issued in German and in English. The German version is the binding version. The English version is provided for convenience only; in the event of any discrepancy between the two versions, the German version prevails.
14.4 Place of jurisdiction. To the extent permitted by mandatory law, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms and any contract concluded under them is the registered office of the Seller in Uster, Switzerland. Mandatory places of jurisdiction, in particular for consumers, remain reserved: a consumer may also be entitled to bring proceedings at, and may only be sued at, the courts of their place of residence where applicable law so provides.
15.1 If any provision of these Terms is or becomes invalid or unenforceable, the validity of the remaining provisions is not affected. The invalid or unenforceable provision is to be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid one, within the limits of mandatory law.
15.2 No oral side agreements have been made. Amendments and additions to these Terms must be made in text form to be valid; this also applies to any waiver of this requirement.
15.3 The Customer may not assign or transfer rights or obligations under a contract concluded with us without our prior written consent.
